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Posted: Saturday, February 24, 2018 12:07 AM

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Cox & Kings is seeking experienced destination specialists (tour consultants) to join our team.

The ideal candidate will have over ten years of experience as a destination specialist, a proven record of designing and selling custom-tailored luxury and experiential trips, and a passion for providing excellent and rapid customer service to travel agents and clients.

Candidates with extensive knowledge of destinations, travel products and services in Asia, Europe, Latin America and Africa are highly encouraged to apply.

Responsibilities of the destination specialist include:

Qualifying leads and developing a deep understanding of travelers' needs, preferences and travel budgets
Designing detailed itineraries that inspire, reflect the travelers' preferences and budget, and are smart logistically
Converting proposed itineraries into bookings; meet and exceed targets related to sales, agent and client satisfaction, team work, and destination knowledge
Providing superior and rapid customer service that exceed agent and client expectations before, during and following a trip
Maintaining and deepening relationships with agents, clients, team members and local (in country, on-the-ground) partners; liaising with them to ensure that pre-trip and on-trip services are rendered smoothly and to address any needs or issues that arise. Conduct post-trip follow-up and understand clients' future travel needs
Ensuring company's CRM databases are kept up to date
Maintaining and developing further expertise on products and services offered in destinations; represent Cox & Kings and share expertise with colleagues and at consumer and trade events
Skills and requirements:

Minimum 7+ years of designing and selling custom-tailored luxury and experiential travel to Asia, Europe, Latin America and/or Africa
Proven track record in meeting and exceeding sales targets
Demonstrable (and first-hand) knowledge of products and services offered in the destinations listed above
Possess excellent customer service, written and verbal communication, and organizational skills
Proven ability to meet aggressive deadlines and to work with VIP clients and agents
Passion and ability to travel: participate/host familiarization trips and represent Cox & Kings at consumer and trade events on an ad hoc basis
Possess creativity and a get-stuff-done attitude; be a self-starter and a team player
Desire to be recognized as an industry leader, to be the “go to” person for the destinations your represent
Comfort and experience with CRM systems is a plus
Fluency in a foreign language such as Spanish, Japanese, Hindi or Chinese is not required but a plus
This position may be located in Los Angeles or New York City. Candidates outside of Los Angeles or the New York City area who wish to work remotely are welcome to apply.
If you feel you are qualified for this position and wish to be considered, please send your resume and cover letter to jobs@coxandkingsusa.com.

About Cox & Kings

Established in 1758, Cox & Kings has been serving travelers for nearly 260 years. In the U.S., the company operates as a boutique tour operator specializing in custom-tailored luxury and experiential travel. Cox & Kings has been named “World’s Leading Luxury Tour Operator” and “Asia’s Leading Luxury Tour Operator” from the World Travel Awards and “World’s Best Tour Operator” from Travel + Leisure. For more information, please visit coxandkingsusa.com.

for providing excellent and rapid customer service, when designing trips for clients.

• Location: Los Angeles

• Post ID: 158486252 la
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