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Posted: Thursday, December 28, 2017 12:04 AM

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Jacob’s House
Job Description
OPERATIONS MANAGER

APPLICATIONS DUE:

Tuesday, December 6, 2017, by 5 p.m.
Submit to applications to hr@jacobshousetemecula.org.
No late submissions will be accepted.

Please submit:
· A typed resume (digital submittals are required)
· Three references (no reference letters are required)
· A cover letter

Minimum Qualifications:

A bachelor's degree in business, non-profit management, finance/accounting or another closely related field. Plus, three years of professional business or nonprofit experience. Operations and supervisory experience are required.

OR

A high school diploma. Five years of exceptional operational/supervisory experience with a non-profit or business. Previous hospitality house experience is a plus.

Minimum Computer Qualifications:
Proficient user of Microsoft Word, Excel, PowerPoint, and Outlook. Proficient in or able to become proficient with Google Apps (Docs, Sheets, Slides, Sites, & G-mail). Quickbooks or other financial software experience. Proficient with Social Media.

Exceptional Qualifications:
A master’s degree in Business, Public Administration, Nonprofit Management, or another closely related field. Previous hospitality house experience is a plus.

Exceptional Computer Qualifications:
Proficient in Google Apps. A power user of a constituent management software (CRM) similar to DonorPerfect. Experience with volunteer management software similar to Volgistics. A power user of Social Media.

Primary Position Priorities:

1) To plan and direct all budget, finance, operations, maintenance, and administration of Jacob’s House; 2) To develop and implement strategies and on-going communications with hospital case managers and nurses to maximize the family occupancy; 3) To establish on-going effective and meaningful communication with the Board of Directors; and 4) To develop and implement with Board approval, a Strategic Plan for Jacob’s House that encapsulates operations, family occupancy, effective communications, volunteer resources, and capital fundraising. Position Reports to Board of Directors.

Responsibilities and Duties:

Family/Guest Occupancy.
Attend bi-weekly meetings with hospital caseworkers and nurses to promote occupancy and share referral family stories and experiences.
Communicate weekly with caseworkers and nurses on an ongoing basis by phone, by email, and in person to increase family occupancy.

Operations/Maintenance.
Ensure all daily aspects of house operations/maintenance at a high level.
Facilitate all necessary repairs to keep Jacob’s House well-maintained and safe.
Oversee all volunteer activities and resources.

Administration.
Establish and/or implement written policies and procedures related to family criteria to stay at Jacob’s House as well as house rules and other appropriate policies.
Utilizes donor management software, volunteer software and other computational methods to perform simple and complex analysis related to guests, donations, and volunteers.
Generates regular performance reports to the Board of Directors.
Minimizes risk to the organization.

Budget/Finance.
Prepare all financial reports for Board of Director’s review and approval.
Collaborate with CPA for all tax returns and donor tax letters.

Communication.
Establish ongoing and meaningful communication with Board of Directors.

Supervise all staff, volunteers, and contractors.
Includes Volunteer Coordinator; Resident Manager; and future positions.

Fundraising and Donor Recognition.
Maintains regular communication with donors, prospective donors, and key partners.
Creates content for regular donor communication (quarterly newsletters and social media).
Develops and activates leads for fundraising events.

Salary Position: $48,000 annual; $4,000 per month. Potential incentive program for new donors, sponsors, and family occupancy/performance targets to be mutually agreed with Board of Directors. Hours of Work: Monday through Friday; 8:00 am to 5:00 pm; 40 hours per week; Exempt Employee. The position will require “on-call” responsibilities during the week (daytime) & one weekend (daytime & nighttime) “on call” monthly. Benefits not included.

• Location: Inland Empire

• Post ID: 149663612 la
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