This position offers full time employment in an exciting and fast-paced Coffee company. We are looking for someone with strong organizational and communication skills, attention to detail and multi-tasking skills.
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for Coffee!
Assist customers with order inquiries via email, phone and chat.
Work with Account Managers to solve any discrepancies.
Computer experience is a must.
Minimum of one year of experience in commercial, service or office roles.
Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing.
Must be organized, detail-oriented and proactive, with an aptitude for process optimization.
Strong inter-personal skills and articulate both in verbal and written communication.
Proficient user of IT systems, both customer service specific and MS Office.
Key Skills and Experience:
Superior verbal and written communication skills are a must.
Ability to make sound decisions with a strong sense of urgency.
Passion for providing exceptional customer service.
A positive and team oriented attitude a must.
Previous customer service experience in the e-commerce industry is ideal.
Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
• Post ID: 160799192 la