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Posted: Tuesday, May 9, 2017 9:14 AM

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ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes changes and/or returns according to established department/company policies and procedures.
Provides timely feedback to supervisor/manager regarding customer concerns.
Enhance customer loyalty/satisfaction.
Provides information to customers on changes in service, discontinuance, and shipping.
Interacts with customers and provide information in response to inquiries about accounts, products, and services, etc.
Handle customer complaints, special orders, and returns.
Knowledge of billing and collections and ability to explain these issues to the customers.
Greet walk in customer and remain customer relationship.
Provide will-call service to our customer.
Sort and organize the products which are ready to pick up
Follow department’s Standard Operating Procedures guidelines.
Follow guidelines set by department/company.
Other duties as assigned by supervisor/manager.
QUALIFICATIONS, SKILLS, EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High School degree, Associates degree preferred.
A minimum of 1-2 years experience in customer services.
Fluent in writing, reading, and speaking English. Bilingual preferred.
Computer skills required.
Great communication, phone, and customer service skills required.
Excellent attitude when dealing with difficult situations.
Be able to carry 25-50 pounds

• Location: City Of Industry, San Gabriel Valley

• Post ID: 96676417 la
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