Posted: Wednesday, February 21, 2018 12:10 AM
The Future Perfect is seeking a Customer Support Specialist to work with our architecture, interior design and contract clients in a creative and fast paced environment. The Customer Support Specialist will work alongside the sales team to ensure that all the details of a transaction are followed through. We are looking for a highly motivated, organized and resourceful individual to join the sales team in this role. The ideal candidate is proactive, detail oriented and a collaborative team member.
WHAT YOU'LL DO
Proactively resolve customer issues using problem-solving and customer service skills.
Multitask; effectively and accurately utilize multiple systems concurrently to accurately capture all customer and order information.
Collaborate with internal departments including logistics, finance, and account management to ensure a smooth, seamless luxury experience.
Support the Sales Director in maintaining strong customer relationships by being the first point of contact.
Be the positive brand voice for The Future Perfect clients.
Develop and demonstrate a strong understanding of the brand.
Maintain a calm and positive demeanor with all clients, colleagues, internal and external contacts.
Effectively communicate policies, procedures, and manage customer expectations.
WHAT YOU'LL BRING
Minimum 1 - 2 years of experience in a fast paced, customer service or e-commerce environment; Sales and/or Operations experience a plus.
Multilingual preferred, but not required.
Attention to detail; ability to think outside the box; strong follow-up skills; resourceful and creative.
Self-starter, highly motivated to prove results.
Solution focused; ability to identify and anticipate customer issues and superior problem-solving skills.
Time management; ability to focus on multiple tasks, time allocation, and prioritization.
Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions.
Innovative; constantly seeking ways to gain/build relationships and improve processes.
Patient and thick skinned; handle escalated clients in a calm manner and diffuse challenging situations.
Team Player and collaborative, always willing to step up and help out.
Solid Computer Skills: Internet browsers/search engines, Google Systems, Microsoft Office and Salesforce CRM.
HOW TO APPLY
Send email including cover letter and resume embedded into the email to firstname.lastname@example.org with "Client Support Specialist" in the subject line.
• Location: Los Angeles, Los Angeles, CA
• Post ID: 156476597 la